FAQ
Do you take a commission on my sales?
Section titled “Do you take a commission on my sales?”No. Ever. GetOptical charges a flat plan price — monthly or annual — and you keep 100% of every sale.
Can a customer buy without filling in the form?
Section titled “Can a customer buy without filling in the form?”Yes, if you allow it — and that is a business decision of yours, not a fault in the app. Your theme keeps its own buy buttons (the one on the product page, the bar that appears as you scroll, and quick-add on collection pages), and those add the frame with no lenses and no prescription.
That may be exactly what you want, if you also sell bare frames. And if it isn’t, it takes ten minutes to close with a dedicated product template. Both routes, step by step, in Controlling how each frame is bought.
Does it work on my theme?
Section titled “Does it work on my theme?”Yes, on any Online Store 2.0 theme — the ones that let you add blocks from the theme editor. Optical Form uses a theme-agnostic layer that detects the selected variant and bundles the cart correctly: verified on Dawn and Horizon, with adapters for custom themes. See Theme integration.
What happens if the customer presses the browser’s Back button?
Section titled “What happens if the customer presses the browser’s Back button?”It goes back one step, just like the panel’s “Previous” button: opening the configurator and every step forward leave an entry in the browser history, so the phone’s back gesture does what the customer expects. On the first step, Back closes the configurator and the customer stays on the product page — it never takes them to another page. On close, those entries are removed and the history is left as it was.
Do I need a developer to install it?
Section titled “Do I need a developer to install it?”No. It installs by enabling an app embed and assigning the form to a product. Only heavily customized themes may need a CSS selector tweak. See Install.
How are lens types and treatments billed?
Section titled “How are lens types and treatments billed?”As real Shopify products linked to options (add-ons). They’re added as separate lines and grouped under the main product as a bundle, so Shopify includes them on the order and they reach your lab.
Can the customer pick the color of a tint or a polarized lens?
Section titled “Can the customer pick the color of a tint or a polarized lens?”Yes. Any option in the form can carry a row of selectable colors: the customer taps the color they want and only that one is charged and reaches the order with its reference. Each color is a variant of one of your Shopify products, and the color dot is that variant’s photo — nothing else to set up. To group colors (classic, fashion, gradient…), create one product per group. See Selectable colors.
I changed a form and the store doesn’t update. Why?
Section titled “I changed a form and the store doesn’t update. Why?”Saving doesn’t publish. You must click Sync for changes to reach the storefront, and the form must be Active. See Sync.
Can a product have two forms?
Section titled “Can a product have two forms?”No. Each product takes a single form, even though one form can carry many products.
If you assign a form a product that already belonged to another, the new one takes it, with no warning: the previous form loses it silently. If what you want is the same frame sold with and without the configurator, you need neither two forms nor two products: your theme’s button and Optical Form’s live side by side on the same page (see Controlling how each frame is bought). Two different forms on the same frame do require two products. See Creating a form.
With collections the rule is the same but layered: the product’s own assignment always wins, and if the form only reaches it through a collection, it shows the form of the first assigned collection it belongs to. See Products and collections.
Can I copy a form to another store?
Section titled “Can I copy a form to another store?”Yes. Export the form as JSON from the Settings tab and use Import from JSON on the other store.
Is there a free trial?
Section titled “Is there a free trial?”Yes — 14 days, billed through Shopify. Cancel before they end and you won’t be charged.
One detail that decides when to subscribe: the trial starts when you approve the subscription, not when you install the app. The days you spend deciding cost you nothing.
And before the trial there’s something else: a 14-day welcome window from the moment you install, with the full app and no plan chosen. When it ends, the configurators switch off on your storefront until you pick a plan — but nothing is deleted. The full day-by-day timeline is in Plans & billing.
I’m an agency working on a development store — do I pay?
Section titled “I’m an agency working on a development store — do I pay?”No. On a Shopify Partners development store you can pick Pro at $0 and build the client’s store with no clock running. The real subscription is chosen when the app is installed on the live store, and the 14-day trial starts that day. See Agencies and development stores.
Do you sell contact lenses?
Section titled “Do you sell contact lenses?”Yes, and they’re included in Pro — there’s no future plan to wait for. On install you already have a sample Contact lenses form, in draft, and Create form ships that template.
The customer picks the pack, marks which eyes they’re ordering and their per-eye power. If your product carries the catalogue of combinations the manufacturer actually makes, the app resolves the exact reference and sends it on the order, so your lab can order without translating anything.
How is prescription data handled?
Section titled “How is prescription data handled?”It never reaches our servers. The prescription and any file your customer uploads travel over TLS straight into your store’s Shopify order, as line item properties. We don’t store them and couldn’t read them: the app doesn’t request permission to read orders or customers.
That means you are the controller for that data, and access or deletion requests are settled inside your Shopify. You can hide it from what the customer sees without losing it from the order — see Design & cart — and the legal detail is in the Privacy Policy.
What happens to my data if I uninstall the app?
Section titled “What happens to my data if I uninstall the app?”Your forms and their product assignments are kept: if you reinstall, they come back as they were and get published again. The copy of your catalog and the configurator analytics are deleted after 30 days — the app reads them back from Shopify whenever it needs them. Your customers’ prescriptions were never with us: they travel inside your Shopify orders. When you uninstall you get a single email saying exactly this; if you would rather have everything deleted right away, reply to that email.
Will you email me?
Section titled “Will you email me?”Only if you need it, and always to your store’s Shopify address — never to your customers.
Two things: a few setup nudges if you get stuck on a step (three at most, and none at all if you finish setting up), and billing notices if your subscription stops being active. There’s no newsletter, no offers, no weekly cadence.
To stop them, reply to any of them: it reaches a person and we turn them off. You can also write to support@getoptical.app.