FAQ
Do you take a commission on my sales?
Section titled “Do you take a commission on my sales?”No. Ever. GetOptical charges a flat plan price — monthly or annual — and you keep 100% of every sale.
Can a customer buy without filling in the form?
Section titled “Can a customer buy without filling in the form?”Yes, if you don’t stop them — and it’s the costliest mistake when starting out. Your theme keeps its own buy buttons (the one on the product page, the bar that appears as you scroll, and quick-add on collection pages), and those add the frame with no lenses and no prescription.
It takes ten minutes to fix with a dedicated product template: Stop anyone buying unconfigured.
Does it work on my theme?
Section titled “Does it work on my theme?”Yes, on any Online Store 2.0 theme — the ones that let you add blocks from the theme editor. Optical Form uses a theme-agnostic layer that detects the selected variant and bundles the cart correctly: verified on Dawn and Horizon, with adapters for custom themes. See Theme integration.
Do I need a developer to install it?
Section titled “Do I need a developer to install it?”No. It installs by enabling an app embed and assigning the form to a product. Only heavily customized themes may need a CSS selector tweak. See Install.
How are lens types and treatments billed?
Section titled “How are lens types and treatments billed?”As real Shopify products linked to options (add-ons). They’re added as separate lines and grouped under the main product as a bundle, so Shopify includes them on the order and they reach your lab.
I changed a form and the store doesn’t update. Why?
Section titled “I changed a form and the store doesn’t update. Why?”Saving doesn’t publish. You must click Sync for changes to reach the storefront, and the form must be Active. See Sync.
Can I copy a form to another store?
Section titled “Can I copy a form to another store?”Yes. Export the form as JSON from the Settings tab and use Import from JSON on the other store.
Is there a free trial?
Section titled “Is there a free trial?”Yes — 14 days, billed through Shopify. Cancel before they end and you won’t be charged.
One detail that decides when to subscribe: the trial starts when you approve the subscription, not when you install the app. The days you spend deciding cost you nothing.
Do you sell contact lenses?
Section titled “Do you sell contact lenses?”Yes, and they’re included in Pro — there’s no future plan to wait for. On install you already have a sample Contact lenses form, in draft, and Create form ships that template.
The customer picks the pack, marks which eyes they’re ordering and their per-eye power. If your product carries the catalogue of combinations the manufacturer actually makes, the app resolves the exact reference and sends it on the order, so your lab can order without translating anything.
How is prescription data handled?
Section titled “How is prescription data handled?”It never reaches our servers. The prescription and any file your customer uploads travel over TLS straight into your store’s Shopify order, as line item properties. We don’t store them and couldn’t read them: the app doesn’t request permission to read orders or customers.
That means you are the controller for that data, and access or deletion requests are settled inside your Shopify. You can hide it from what the customer sees without losing it from the order — see Design & cart — and the legal detail is in the Privacy Policy.
Will you email me?
Section titled “Will you email me?”Only if you need it, and always to your store’s Shopify address — never to your customers.
Two things: a few setup nudges if you get stuck on a step (three at most, and none at all if you finish setting up), and billing notices if your subscription stops being active. There’s no newsletter, no offers, no weekly cadence.
To stop them, reply to any of them: it reaches a person and we turn them off. You can also write to support@getoptical.app.