FAQ
Do you take a commission on my sales?
Section titled “Do you take a commission on my sales?”No. Ever. Optical charges a flat monthly plan — you keep 100% of every sale.
Does it work on my theme?
Section titled “Does it work on my theme?”Yes. Optical Form uses a theme-agnostic layer that detects the selected variant and bundles the cart correctly on Dawn, Horizon and custom themes — no developer needed. See Theme integration.
Do I need a developer to install it?
Section titled “Do I need a developer to install it?”No. It installs by enabling an app embed and assigning the form to a product. Only heavily customized themes may need a CSS selector tweak. See Install.
How are lens types and treatments billed?
Section titled “How are lens types and treatments billed?”As real Shopify products linked to options (add-ons). They’re added as separate lines and grouped under the main product as a bundle, so Shopify includes them on the order and they reach your lab.
I changed a form and the store doesn’t update. Why?
Section titled “I changed a form and the store doesn’t update. Why?”Saving doesn’t publish. You must click Sync for changes to reach the storefront, and the form must be Active. See Sync.
Can I copy a form to another store?
Section titled “Can I copy a form to another store?”Yes. Export the form as JSON from the Settings tab and use Import from JSON on the other store.
Is there a free trial?
Section titled “Is there a free trial?”Yes — 14 days on any paid plan, billed through Shopify. Cancel before it ends and you won’t be charged.
When are contact lenses coming?
Section titled “When are contact lenses coming?”With the Plus plan. Email us to be notified at launch.
How is prescription data handled?
Section titled “How is prescription data handled?”It’s transmitted over TLS, stored only to fulfil the order, and saved to the order for your lab and records. You can hide it from the cart view without losing it from the order. See the Privacy Policy.